Desktop Support Technician

Start: Immediate

Location: Dallas Fort Worth on site 

Duration: Long Term

Rate: $20-22/ Hourly/ W-2

Client: Federal

Position Description:

Our client is seeking a Desktop Support Technician to support onsite information technology needs for users in the Regional Client Office Building. This position will work as part of a team to troubleshoot hardware, communicate with site POCs, facilitate fix actions and support request fulfillment.

Responsibilities:

• This position shall perform the following (to include but not limited to) activities
• Performs a variety of clerical and administrative duties pertinent to on site support.
• Responds to trouble tickets to resolve user problems.
• Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
• Provides personal computer support problem analysis, and hardware/software installation and configuration.
• Interacts daily with customers to ensure productivity; provides individual feedback.
• Monitors team productivity and quality; provides individual feedback.
• Maintains an audit trail and statistical records of all problems and conditions reported by the client.
• Required Skills:
• Public Trust Clearance (Or ability to obtain)
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies fundamental concepts, processes, practices, and procedures on work assignments.
• Performs work that requires practical experience and training.
• Work is performed remotely under supervision.
• Contributes to deliverables and performance metrics.

Preferred Skills:

Must be willing to work a variety of shifts, including holidays as scheduled.

Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.

Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory

Education and Experience Requirements:

• High School Diploma or equivalent
• Minimum 1 - 5 years of work experience.
• At least one (1) year experience with Windows desktop support.
• At least two (2) years experience working knowledge of remote tools.
• Experience supporting industry standard software products.
• Experience as a remote worker demonstrating time management and self discipline.